Effective Date: February 24, 2025
Welcome to Rayven Lighting! These Terms and Conditions (“Terms”) govern your use of our website and services provided by Rayven Lighting (referred to as “we,” “our,” or “us”). By accessing or using our website, products, or services, you agree to be bound by these Terms and all applicable laws and regulations.
If you do not agree with these Terms, please do not use our website or services.
1. Use of Our Services
By accessing or using our website and services, you agree to comply with the following:
- Eligibility: You must be at least 18 years of age or have the legal capacity to enter into a binding agreement under applicable law.
- Account Creation: Some features of our website or services may require you to create an account. You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities under your account.
- Acceptable Use: You agree to use our website and services for lawful purposes only. You shall not use our website to engage in any fraudulent, abusive, or illegal activities, nor shall you transmit any harmful code or viruses that could damage or interfere with our services or the website.
2. Products and Services
- Product Information: We strive to provide accurate and up-to-date information about our products and services, but we do not guarantee that all product descriptions, images, or information are error-free, complete, or accurate.
- Pricing and Availability: All prices for products and services are subject to change without notice. We reserve the right to modify or discontinue products or services without prior notice. Availability of products may vary depending on your location.
- Order Acceptance and Cancellation: All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, pricing errors, or suspicion of fraud.
3. Payment Terms
- Payment Methods: We accept payments through various methods, including credit cards and other payment systems. You agree to provide accurate and complete payment information when placing an order.
- Payment Processing: All payment transactions are processed securely by third-party payment providers. We do not store your credit card details or financial information.
4. Shipping and Delivery
- Shipping Policy: We aim to ship products as quickly as possible. Delivery times may vary depending on your location. We are not responsible for delays caused by third-party shipping carriers.
- Shipping Costs: Shipping fees may apply depending on the size, weight, and destination of the products. These fees will be clearly stated at checkout.
- Risk of Loss: Once the products are shipped, the risk of loss or damage passes to you.
5. Returns and Refunds
- Return Policy: We accept returns on products within a specified period after receipt (usually 14-30 days, depending on the product). The product must be unused, in its original condition, and with the original packaging.
- Refunds: If a product is returned within the return period, we will issue a refund in the original form of payment. Certain items may be excluded from refunds, such as custom orders or clearance items.
6. Intellectual Property
- Ownership: All content on our website, including text, graphics, logos, images, software, and designs, is the property of Rayven Lighting or its licensors and is protected by copyright and other intellectual property laws.
- Limited License: You are granted a limited, non-exclusive, non-transferable license to access and use the website for personal, non-commercial purposes. You may not modify, distribute, or reproduce any content without our express written consent.
7. Privacy and Data Protection
Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our website, you consent to the collection and use of your data as described in our Privacy Policy.
8. Limitation of Liability
- No Warranty: Our website and services are provided “as is” without any warranties, express or implied. We do not guarantee the accuracy, reliability, or availability of our website or products.
- Limitation of Liability: To the maximum extent permitted by law, Rayven Lighting shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use or inability to use our website or services, even if we have been advised of the possibility of such damages.
9. Indemnification
You agree to indemnify, defend, and hold harmless Rayven Lighting, its affiliates, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses arising out of your violation of these Terms, your use of our website, or your infringement of any third-party rights.
10. Termination
We reserve the right to suspend or terminate your access to our website and services at any time without notice, if we believe you have violated these Terms or engaged in activities that may harm our business or other users.
11. Governing Law and Dispute Resolution
- Governing Law: These Terms are governed by the laws of the jurisdiction in which Rayven Lighting is located, without regard to its conflict of law principles.
- Dispute Resolution: Any disputes arising from these Terms shall be resolved through binding arbitration in accordance with the rules of the applicable arbitration body.
12. Modifications to the Terms
We reserve the right to update or change these Terms at any time. Any changes will be posted on this page, and the “Effective Date” at the top of the page will be updated. We encourage you to review these Terms periodically to stay informed about our practices.
13. Contact Us
If you have any questions or suggestions regarding this privacy policy or wish to exercise your rights, please contact us at:
- Email: Caesar@www.rayvenlight.com
- Address: A1 New Lighting Source Industry Zone, Luocun,Nanhai District, Foshan, Guangdong, China 528200
- Phone: 0086-15815968604